Privacy Policy

1. Introduction

This Privacy Policy explains how Perfect Umrah and Travels Limited ("we", "us", "our"), trading as Cheapest Umrah Packages, collects, uses, stores, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

We are committed to protecting your privacy and handling your personal data transparently and responsibly. By using our website or services, you acknowledge this Privacy Policy.

2. Who We Are

For the purposes of the UK GDPR and Data Protection Act 2018, the Data Controller is:

• Company Name: Perfect Umrah and Travels Limited
• Trading As: Cheapest Umrah Packages
• Company Number: 16226457
• Registered Office: 25 Gervase Close, Wembley, HA9 9EH
• Operational Address: 13 Station Road, London, SE25 5AH
• Email: support@cheapestumrahpackages.co.uk
• Telephone: 0207 183 5330

3. Data We Collect

We may collect and process the following categories of personal data:

3.1 Information You Provide

• Full name, date of birth, and nationality
• Contact details: email address, telephone number, home address
• Passport details (for visa and travel booking purposes)
• Medical information (only where required for travel, e.g. vaccination status)
• Payment information (processed securely; we do not store full card details)
• Enquiry content and correspondence

3.2 Information Collected Automatically

• IP address and browser type
• Pages visited and time spent on our website
• Referring URLs and search terms
• Device type and operating system
• Cookie data (see our Cookies Policy for full details)

4. Legal Bases for Processing

We process your personal data under the following legal bases:

• Contract: Where processing is necessary to fulfil a booking or service contract with you
• Legal Obligation: Where processing is required to comply with our legal obligations (e.g. ATOL regulations, tax law)
• Legitimate Interests: Where processing is necessary for our legitimate business interests (e.g. improving our services, fraud prevention)
• Consent: Where you have given explicit consent (e.g. marketing communications)

5. How We Use Your Data

• Processing Umrah and travel bookings
• Communicating with you about your booking or enquiry
• Processing visa applications and documentation as part of our consultancy service
• Complying with ATOL regulations and reporting requirements
• Sending marketing communications (where you have consented)
• Improving our website and services through analytics
• Fraud prevention and security
• Complying with legal and regulatory obligations

6. Google Ads and Analytics

We use Google Ads and Google Analytics on our website. These services use cookies to collect data about your visits to our website and to deliver relevant advertising. Google may use this data as described in Google's Privacy Policy (policies.google.com/privacy).

Data collected via Google services may include IP addresses, cookie identifiers, and browsing behaviour. This data is used for advertising attribution and website performance analysis. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on (tools.google.com/dlpage/gaoptout).

7. Data Sharing

We may share your personal data with:

• Times Travel Ltd (ATOL 74904): As our principal for flight-inclusive packages
• Airlines and hotels: For fulfilment of travel bookings
• Saudi Ministry of Hajj & Umrah: For visa processing (via authorised channels)
• Payment processors: For secure payment processing
• IT service providers: Hosting, analytics, and communications platforms
• Legal authorities: Where required by law

We do not sell your personal data to third parties.

8. International Transfers

Some of your data may be transferred to our Pakistan operations (Perfect Umrah and Travels Limited (SMC-Private) Limited) for booking and visa coordination purposes. Such transfers are made under appropriate safeguards as required by UK GDPR.

9. Data Retention

We retain personal data for the following periods:

• Booking records: 7 years (for ATOL and tax compliance)
• Enquiry data: 2 years from last contact
• Marketing consent records: Until consent is withdrawn + 1 year

10. Your Rights

Under UK GDPR, you have the following rights:

• Right of Access — to obtain a copy of your personal data
• Right to Rectification — to correct inaccurate data
• Right to Erasure — to request deletion of your data (subject to legal obligations)
• Right to Restriction — to restrict processing of your data
• Right to Data Portability — to receive your data in a portable format
• Right to Object — to object to processing based on legitimate interests or for direct marketing
• Rights relating to automated decision-making and profiling

To exercise any of these rights, please contact us at: support@cheapestumrahpackages.co.uk or write to us at our registered office.

11. Complaints

If you believe we have not handled your personal data in accordance with the law, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk or by telephone: 0303 123 1113.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.