🔒 Privacy Policy
Times Travel Ltd is committed to protecting your privacy and personal data
🏢About Us
Times Travel Ltd (trading as "Cheap Umrah Solutions") is a UK registered company specializing in Islamic travel services. We are committed to protecting your privacy in accordance with UK Data Protection Act 2018 and GDPR regulations.
📝Information We Collect
Personal Information
- Name, address, phone number, and email address
- Date of birth and passport information (for travel bookings)
- Payment and billing information (securely processed)
- Emergency contact details and medical information (if provided)
- Travel preferences and special requirements
Technical Information
- IP address, browser type, and device information
- Website usage data and analytics (anonymized)
- Cookies and similar tracking technologies
- WhatsApp number interactions (for rotation system)
🎯How We Use Your Information
Service Provision
- Processing Umrah and Hajj bookings
- Arranging flights, hotels, and visas
- Providing customer support and assistance
- Emergency contact during travel
Communication
- Sending booking confirmations and updates
- WhatsApp support and quick responses
- Marketing communications (with consent)
- Travel advisories and important notices
💬WhatsApp Number Rotation System
Our WhatsApp rotation system automatically connects you to available support agents based on UK time zones. We collect minimal data for this service:
- Your local time zone (automatically detected)
- Click interaction data (for rotation optimization)
- Session storage data (cleared when you close browser)
- No personal messages are stored or monitored
Note: WhatsApp conversations are subject to WhatsApp's own privacy policy. We recommend reviewing their terms for end-to-end encryption details.
🤝Data Sharing
Trusted Partners
We only share your data with:
- Airlines: For flight bookings and check-in
- Hotels: For accommodation reservations
- Saudi Embassy/Consulate: For visa applications
- Payment Processors: For secure transaction processing
- ATOL/IATA: For regulatory compliance
We Never Share With
- Third-party marketing companies
- Data brokers or list sellers
- Social media platforms for advertising
- Any unauthorized third parties
⚖️Your Rights Under GDPR
Access & Portability
Request copies of your personal data in a readable format
Correction
Update or correct any inaccurate personal information
Deletion
Request deletion of your data (subject to legal obligations)
Objection
Object to processing for marketing purposes
🛡️Data Security
SSL Encryption
All data transmitted securely
Secure Payments
PCI DSS compliant processing
Access Control
Restricted employee access
📞Contact Us About Privacy
For any privacy-related questions, data requests, or concerns, contact our Data Protection Officer:
Email:
privacy@cheapestumrahpackages.co.uk
Phone:
0208 150 6556
Post:
Data Protection Officer
Times Travel Ltd
13 Station Road
London SE25 5AH
Response Time:
Within 30 days as required by GDPR